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Ola Creations Australia – Shipping Policy

Processing Times

All orders are handmade and processed with care.
Standard processing time is 1–3 business days.
During peak or seasonal periods, processing may extend to 3–5 business days.
If any unexpected delay occurs, customers will be notified promptly.

Shipping Within Australia

Ola Creations Australia ships from Victoria, Australia.
We use reliable carriers such as Australia Post.

Estimated Delivery Times

• Standard Shipping: 3–8 business days
• Express Shipping: 1–3 business days

Delivery time frames are estimates only and may vary due to carrier delays, public holidays, or regional locations.

Shipping Costs

Shipping costs are calculated at checkout based on order weight, delivery location, and the shipping method selected.
Any free shipping promotions will be clearly displayed on our website or product listings.Free shipping will be applied after $50.00 spend.

Order Tracking

All orders include tracking.
A tracking number will be emailed once your order has been dispatched.

Customers can track their parcel directly through the carrier’s website.

International Shipping

International shipping is available to select countries.
Delivery times vary by destination and typically range from 7–21 business days.
Buyers are responsible for any customs fees, import taxes, or delays caused by international customs processes.

Incorrect Address or Delivery Issues

Please ensure your shipping details are correct at checkout.
Ola Creations Australia is not responsible for delays caused by the carrier, lost parcels due to incorrect addresses, or parcels marked as “delivered” by the carrier.
If an order is returned to us due to an incorrect address, the buyer may be required to pay additional postage to resend the item.

Damaged or Missing Items

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of delivery.
We will work with you to resolve the issue promptly.

Contact Us

For any shipping questions or concerns, please contact:
olacreations123@gmail.com